Refund Policy

Refund & Return Policy

💰 5-Day Money Back Guarantee — No Questions Asked

We want you to be 100% happy with your purchase. If you're not, we'll make it right.

Return Eligibility

You may request a return within 5 days of receiving your order, provided:

  • The item is in its original condition
  • The item is in its original packaging where possible

How to Start a Return

  1. Email us at support@urbansnova.com with your order number and reason for return
  2. We'll reply within 24 hours with return instructions
  3. Once we receive and inspect the item, your refund will be processed within 3–5 business days

Refunds

Approved refunds are credited back to your original payment method. Please allow 5–7 business days for the amount to appear on your statement.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately at support@urbansnova.com with a photo. We will send a replacement or issue a full refund at no cost to you.

Contact Us

Questions about your order? We're here to help: support@urbansnova.com