Frequently Asked Questions

1. Does this ship to all Canadian provinces?

Yes! We ship to every province and territory in Canada, including British Columbia, Alberta, Ontario, Quebec, Nova Scotia, New Brunswick, Manitoba, Saskatchewan, Prince Edward Island, Newfoundland, Yukon, Northwest Territories, and Nunavut.

2. How long does shipping to Canada take?

Estimated delivery is 4–8 business days after your order is placed. You'll receive a tracking number by email once your order ships.

3. Is the SteamGroom Pro safe for cats and small dogs?

Absolutely. The soft silicone bristles and gentle steam are designed to be safe for all coat types, including kittens, small breeds, senior pets, and anxious animals. Always test on a small area first if your pet is very sensitive.

4. How do I fill the water tank?

Remove the water tank cap, fill with clean tap water (do not overfill), and replace the cap securely before use. We recommend distilled water for longer product life.

5. Is the brush waterproof?

The brush head and tank are water-resistant, but we recommend keeping the USB charging port dry. Do not submerge the device in water.

6. How long does the battery last per charge?

The battery lasts 90+ minutes on a full charge, which is plenty for multiple grooming sessions. Charging via USB takes approximately 2 hours.

7. What if my pet doesn't like it?

We offer a 5-Day Money Back Guarantee. If your pet doesn't take to it — or if you're not satisfied for any reason — just email us at support@urbansnova.com within 5 days of delivery for a full refund.

8. Can I use it on senior or anxious pets?

Yes! The gentle massaging action and warm steam mist actually help calm anxious animals. Many customers find their pets fall asleep during grooming sessions.

9. What is your return policy?

We have a hassle-free 5-day return policy. Items must be returned in their original condition. Contact us first at support@urbansnova.com to initiate a return.

10. Is the price in Canadian dollars?

Yes! All prices on Urbansnova are in Canadian Dollars (CAD). No surprise currency conversion fees at checkout.