Contact Us
Contact Us
We're here to help! Reach out and we'll get back to you within 24 hours.
📧 Email: support@urbansnova.com
Response time: within 24 hours, Monday – Friday
Frequently Asked Questions
Where is my order?
Once your order ships, you'll receive a tracking number by email. You can also track your order at our Track Order page.
Do you ship to all Canadian provinces?
Yes! We ship to all provinces and territories across Canada.
What is your return policy?
We offer a 5-day money back guarantee. If you're not satisfied, contact us and we'll arrange a full refund.
How long does shipping take?
Estimated delivery is 4–8 business days after your order is placed.